Get in Touch

We would love to hear from you.

Whether you are a resident, a potential partner, or an investor — reach out and we will get back to you within 2 business days.

Contact Information

Address

BSI Offices, 55A Wilkinson Road
Third Floor, Freetown
Sierra Leone

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Frequently Asked Questions

Everything you need to know about DortiBox. Can't find the answer? Contact our team directly.

Download the DortiBox app from Google Play or the App Store, then register with your phone number. If you don't have a smartphone, dial *715*380# from any Sierra Leonean mobile number.

We currently serve 7 communities across Freetown's Block 6 CBD: Sorie Town, Albert Academy, Kroo Town, Sanders Brook, Central, Murray Town, and Brookfields. We are actively expanding to new communities.

DortiBox supports payment via Orange Money and Afrimoney. After selecting your plan, you will receive a USSD code to complete the payment from your mobile money wallet. No cash required.

We offer three plans: 1 Month at 200 SLE (4 pickups), 3 Months at 585 SLE (save 2.5%), and 12 Months at 2280 SLE (save 5%). All plans include scheduled weekly pickups.

No problem. Dial *715*380# from any Sierra Leonean mobile number to register and manage your waste collection without needing a smartphone or internet connection.

We welcome partnerships with government bodies, NGOs, corporates, and impact investors. Visit our Partners page or contact us directly at info@fwtsl.net to start a conversation.

DortiBox offers multiple bin sizes to suit households and businesses — from 120 litres for standard households up to 1000 litres for commercial clients. Select your size when subscribing.

You can manage your subscription directly in the DortiBox app under Service Management. To cancel, select your active subscription and tap Cancel. For assistance, contact us at info@fwtsl.net.

Still have questions?

Email Our Team